service contracts & GENERAL MAINTENANCE:
Gold Package:
-Same day, 4-8 hours or sooner on-site time during any hours (24 hours per day, 7 days per week).
-30 minute (maximum) callback time.
-Labour and travel expenses included.
-Complete historic report, site event data and on-site FSRs (Field Service Reports) by ELC Field Technicians.
-One (1) Major PM + One (1) Minor PM per/year.
-Replace components from spare part kits if available.
Silver Package:
-Next business day or sooner on-site time during business hours (Monday-Friday, 8:00am-5:00pm).
-30 minute (maximum) callback time.
-Labour and travel expenses included.
-Complete historic report, site event data and on-site FSRs (Field Service Reports) by ELC Field Technicians.
-One (1) Major Preventative Maintenance per/year.
-Replace components from spare part kits if available.
Bronze Package:
-Next business day or sooner on-site time during business hours (Monday-Friday, 8:00am-5:00pm).
-30 minute (maximum) callback time.
-Complete historic report, site event data and on-site FSRs (Field Service Reports) by ELC Field Technicians.
-One (1) Major Preventative Maintenance per/year.
-Replace components from spare part kits if available.
Preventative Maintenance:
Our team of experts dive deep into the inner workings of an emergency backup unit to confirm the reliability of the power stream until the next preventative maintenance is scheduled. This service includes battery measurements, testing of components, room temperature recommendations, data recording, and a thorough cleaning of all dust and debris.
Battery Replacements:
Electrocom specializes in UPS battery replacements. We utilize specific tools to get heavy batteries replaced safely and efficiently. Recycling of old batteries is included with pricing of new replacements.
Installations, Startup & Commissioning:
Power Stream commissioning is available through Electrocom.
Authorized Service Depot For Always ON UPS Systems Ontario:
Electrocom Canada is the authorized service arm for Always ON UPS Systems in Ontario. We have been servicing their equipment for over 12 years.